Privacy Policy

Epic Tours Korea

Last updated: 2025.12.29

1. Introduction

Epic Tours Korea (“the Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website or participate in our services.

2. Personal Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number (if provided)

  • Reservation and payment-related information

  • Communication records (emails or messages)

  • Any additional information voluntarily provided by the participant

We do not intentionally collect sensitive personal information unless required by law or explicitly provided by the participant.

3. Purpose of Collection and Use

Personal information is collected and used solely for the following purposes:

  • Managing reservations and bookings

  • Communicating with participants before and after tours

  • Processing payments and refunds

  • Fulfilling legal, tax, and accounting obligations

  • Improving our services and customer experience

We do not use personal information for purposes beyond those listed above without prior consent.

4. Retention and Storage of Personal Information

  1. Personal information is retained only for as long as necessary to fulfill its intended purpose.

  2. Certain information may be retained for longer periods where required by Korean law (e.g., tax and accounting records).

  3. Once the retention period expires, personal information is securely deleted or anonymized.

5. Sharing and Disclosure of Personal Information

We do not sell, rent, or trade personal information to third parties.

Personal information may be shared only in the following limited circumstances:

  • With payment processors (e.g., PayPal) for transaction processing

  • With booking platforms used by the participant

  • When required by law, court order, or government request

  • With service providers strictly necessary to operate our services (e.g., third-party transportation providers), limited to the minimum required data

All third parties are required to handle personal information securely and in compliance with applicable laws.

6. International Data Transfers

As we primarily serve international customers, personal information may be processed or stored outside of Korea through third-party service providers (e.g., website hosting, payment processing).

We take reasonable measures to ensure that such transfers comply with applicable data protection laws and that personal information remains protected.

7. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

8. Your Rights

Participants have the right to:

  • Request access to their personal information

  • Request correction or deletion of inaccurate information

  • Withdraw consent where applicable

  • Request restriction of processing, subject to legal obligations

Requests may be submitted by contacting us using the details below.

9. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and user experience.

You may control or disable cookies through your browser settings; however, some website features may not function properly as a result.

10. Children’s Privacy

Our services are not directed toward children under the age of 14, and we do not knowingly collect personal information from children.

If we become aware that personal information of a child has been collected without proper consent, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy as necessary to reflect changes in legal requirements or business operations.

The updated policy will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions or requests regarding this Privacy Policy or the handling of personal information, please contact us: